Here is a trend that was captured in presentations at the international Access for All 2020 and 2021 Plain Language (PL) conferences and the 2019 PLAIN conference. We also indicate why each trend is important for your organisation’s PL journey.
Positioning Plain Language at a strategic level
Whereas PL practitioners in the past tended to work on individual pieces of communication, the trend is to align PL with business goals and integrate it into the organisation’s business strategy.
Positioning PL at a strategic level follows from the insight that customer engagement is a strategic action (Baldrige Business Excellence Model). Research about organisations implementing PL found that a strategic approach to PL is a critical success factor to achieve a sustainable result (Neil James, PLAIN 2019).
The literature uses the terms ‘’PL strategy’’ and ‘’content strategy’’ to refer to this trend.
Plain Language strategy
The Plain Language Institute has done ground-breaking work in this field. Nadja did a Masters dissertation on the topic, titled ‘’Implementing Plain Language as a strategic priority in organisations’’. At the 2019 PLAIN conference in Oslo, she delivered a paper on her framework for a PL strategy. She was subsequently invited to write an article for the PLAIN e-journal.
Content strategy
See Halverson’s definition in the side box. Content relates to any body of content, no matter how big or small. A content strategy is usually driven by organisations’ goals and their users’ needs. (Redish, Access for All 2021).
‘’Content design’’ and ‘’content ecosystem maps’’ are terms associated with content strategy. ‘’Content design’’ refers to content creation and ‘’a content ecosystem map’’ is a high-level picture of an organisation’s products, brands, content types, teams, technologies, and channels.
What is the difference between a content strategy and a PL strategy?
A PL strategy is a content strategy with a specific objective. It is a strategy to create, deliver and govern content that users find easy to search or navigate, easy to understand and easy to use.
Online course
Implementing Plain Language as a strategic priority.
Click here to learn more and register.
How is this trend relevant for your organisation?
- If content that users find easy to search or navigate, easy to understand and easy to use, is the strategic objective, your organisation will need a PL strategy.
- Content design and a content ecosystem map are useful terms and concepts within a PL strategy.
Related Articles
Online course: How to achieve the Plain Language user experience
Overview CPD pre-approved course by the Marketing Association of South Africa (MASA).Certificate of completion – 18 CPD pointsCategory: Marketing and non-marketing topicsLevel: AMSA & MPSAMaximum 20 students per course Duration: 12 weeks to complete, requiring on...
Online course: The ISO Plain Language Standard — How to make it work for organizations
In 2023, the International Organization for Standardization (ISO) published the first international standard for Plain Language. This course will help you translate the principles and guidelines of the ISO Plain Language standard into a content development process...
International Plain Language Day 2023 with PEG
This article was originally published in the newsletter of the Professional Editors’ Guild, PEGboard (December 2023). The International Organization for Standardization (ISO) published the first international Standard for Plain Language* in June 2023. On International...