This course will empower you to make your organisation truly customer- or citizen-centred. Through six comprehensive modules, you will gain the knowledge and tools to embed Plain Language as a strategic priority:

1. A framework for implementing Plain Language as a strategic priority

2. Building a business case for Plain Language

3. Developing a tailored Plain Language strategy

4. Implementing a strategic project

5. Creating a culture for Plain Language

6. Monitoring progress and demonstrating return on investment

Each module combines theoretical and practical work. The course has one assignment with different sections that run across all six modules. The assignment focuses on research and applied knowledge. Your assignment will equip you with a portfolio of planning documents that you will need to embed Plain Language as a strategic priority in your organisation.