
Communication strategy
- Communication strategy to improve the uptake and impact of research-based knowledge on water measuring and metering in commercial irrigated agriculture (2019)
- Communication strategy for water re-use (2018-2020)
- Guidelines for a communication strategy to assist the WRC to achieve maximum uptake of its services (2011)
Content development and communication design
- COVID-19 fact sheets for people without access to running water (2020)
- Brief guides for irrigation water measuring and metering (2019-2020)
- watermeter.org.za: content, design and administration (2019-2020)
- Advertorial: Liquid Gold – Science turns water threats into opportunities. Appeared in the March issue of Sawubona magazine (2011)
- Guidelines on domestic water accounts – towards a consistent approach in RSA (2008-2010)
Customer perceptions and customer satisfaction
- The contribution of WRC research to sustainable municipal wastewater and sanitation services (2015-2016)
- A stakeholder survey to evaluate stakeholder perceptions and satisfaction about WRC knowledge products in an effort to improve the accessibility, usefulness and user-friendliness of these knowledge products (2014)
- Research study on South Africans’ perceptions of water and sanitation services (2011, 2015)
Training
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Several capacity-building workshops for municipal officials (2010-2016)
Impact assessment, monitoring and evaluation
- Comparison of the Municipal Strategic Self-assessment and the OECD Water Governance Indicator Framework as tools for learning and ongoing improvement in water services delivery (2019-2020). Click here to download the report.
- Water Services Barometer Study on the key messages of Free Basic Services for the WRC and Sigodi Marah Martin (2006-2007)
Other
- Research report on the status of faecal sludge management in eight Southern and East African countries (2015)
- Research study on rural water and sanitation practices (2010-2012)

Therefore, the most important and effective monitoring strategy for the sector is strengthening the voice of consumers.
– Strategic Framework for Water Services (1993, p 60)