Communication strategy
- Free Basic Water Special Intervention Programme (fbw SIP) for DWS, CoGTA and the WRC
- Develop and implement a communication strategy for an interdepartmental programme
- Produce, coordinate and publish all material, including booklets, posters, a website and a report
- Communication strategy for the Waste Discharge Charge System
Content development and communication design
- Communication support to the establishment of Catchment Management Agencies (2015-2016)
- Quarterly Updates and a Starter Pack file for the development of Catchment Management Agencies (2015-2017)
- Communications campaign for waste discharge registration (2007-2009)
- Media and poster campaign for the DWS toll-free line (2007-2008)
- Award winning documentary: Water changing lives (2008)
- A guide for water services regulation: Regulation made clear (2005)
Customer perceptions and customer satisfaction
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A study on customer care and protection in local government for DFID and Sigodi Marah Martin (2004-2005)
Learning material development and training
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Content development and training for the DWS toll free line (2005-2006)
Sustainable, equitable and secure water for a better life and environment for all.
– Vision of the National Water Resource Strategy (2013)